The enquiry desk for your practice.
Every person who gets in touch, from every direction, in one list. From first contact through to booked client, with anyone left waiting flagged on the board and emailed to you.
Every Karv practice comes with a reception desk. You just don't have to pay a salary for it.
Most therapists lose clients they never knew they had.
An enquiry arrives on a Tuesday while you're in session. You mean to reply that evening. By Thursday they've booked whoever answered first.
You never find out. There is no angry email, no cancelled booking, nothing in the calendar that looks wrong. That is exactly why it keeps happening, and why it is so easy to under-rate.
It is not a failure of care. You were in session. That is the job.
Active enquiries
8
New this month
9
From website
5
New enquiry
2Tom Whelan
Referral
Ciara Fox
Referral
Contacted
1Sarah Nolan
Website
Forms sent
2James Barrett
Referral
Aoife Byrne
Website
Booked
1Niamh Gallagher
Website
Example board. Names and figures are illustrative.
Every enquiry in one place.
From your website, your directory listings, a GP referral, a phone call you take yourself. One list instead of four inboxes and a notebook. Enquiries from your Karv site arrive on the board on their own.
Stages, not statuses.
New enquiry, contacted, forms sent, forms completed, consultation booked, became client. Plus a waitlist for the people who are parked on purpose.
It tells you who's been waiting.
An enquiry left more than a day gets flagged, and harder after two. You don't have to remember to go looking.
On your phone, between sessions.
Four minutes in the corridor is enough to see who is waiting and move someone forward. It isn't a desktop tool you have to sit down for.
You don't have to remember to check it.
When a new enquiry lands, Reception emails you. Once a day, if anyone has been sitting longer than they should, it emails you that too: how many people are waiting on you, and for how long. A board you have to remember to open is a board you won't open.
Those emails never carry a client's name.
They tell you a stage and a wait, and nothing else. No name, no email address, no phone number, none of what the person wrote. Who they are stays behind your login.
See where your clients actually come from.
Which directory is earning its fee. Which GP keeps sending people. Whether word of mouth really is your biggest source. Most therapists are guessing at this. You won't be.
Every enquiry carries its source, so the counts build themselves: how many people each source sent you, and how many of them became clients.
What it deliberately doesn't do.
Every one of these is a decision rather than a gap. Together they are why you can start using Reception this afternoon without moving anything.
It doesn't touch your clinical notes.
Reception handles enquiries, not case files. It is not an EHR and never will be. Keep using whatever you use for notes.
It doesn't do your invoicing.
No outstanding balances, no payment chasing, no billing of any kind. That is a different product.
It doesn't own your calendar.
Booking stays where it already is, on your site. Reception records that a consultation was booked.
It doesn't send texts.
Nothing goes to your enquirers automatically. Every reply is yours, written by you.
It doesn't report revenue.
Nothing here tracks attendance or payment, so nothing here claims to. The roster figure is sessions booked times your fee, and says so on its face.
Included with every plan, at every tier.
Reception isn't an add-on and has no price of its own. It comes with your practice, and it stays with it.
One honest note. Reception makes sure the enquiries you already get don't leak away. It does not create them. If the real problem is that nobody is finding you, that's the website and the search work, and it's worth starting there. See how the whole practice fits together.