Terms and Conditions
Effective Date: 27-07-2026
A Portuguese-language version of these terms is available at Termos e Condições. It is provided for convenience only; the English version below is the governing text (Section 12.2).
1. Introduction
Welcome to Karv Web Studio (“we”, “our”, “us”). By accessing or using our website www.karvwebstudio.com (the “Site”), or by purchasing any of our services, you agree to comply with and be bound by these Terms and Conditions. Part A applies to use of the Site; Part B applies to purchased services; Part C is the Data Processing Schedule that applies where we process personal data of your clients on your behalf. If you do not agree to these terms, please do not use our Site or services.
When you purchase a service through our checkout, you will be asked to confirm your agreement to these Terms and Conditions and our Privacy Policy before payment. We record the date of your agreement and the version of these terms in force at that time.
Part A: Use of the Site
2. Use of the Site
2.1 Eligibility
You must be at least 18 years old to use our Site and services. By using our Site, you represent and warrant that you meet this requirement.
2.2 User Responsibilities
You agree to use the Site for lawful purposes only and in a manner that does not infringe the rights of or restrict the use and enjoyment of the Site by any third party.
2.3 Account Security
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
3. Intellectual Property in the Site
3.1 Ownership
All content on the Site, including text, graphics, logos, images, and software, is the property of Karv Web Studio or its licensors and is protected by intellectual property laws.
3.2 License
We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal or internal business purposes. You may not copy, modify, distribute, or create derivative works from any content on the Site without our express written consent.
Part B: Service Terms
This Part applies when you purchase one of our standard packages (currently named Practice, Practice + Visibility, and Clinic), an add-on, or any other service through our online checkout, whether directly or via a quote link we send you. Larger engagements agreed outside the standard packages (for example, multi-practitioner clinics above our self-serve limit) are governed by a separately signed agreement, which takes precedence over this Part where the two differ.
4. Services and Scope
4.1 Package contents
What each package includes is described on the Site at the time of purchase. We reserve the right to modify or discontinue elements of a service; material changes will be communicated to you in advance.
4.2 Small edits
Where a package includes “small edits”, this means minor content changes to existing pages (text amendments, image swaps, updates to opening hours or contact details) up to the monthly number stated for your package. New pages, new features, redesigns, and integrations are not small edits and are quoted separately or billed at our then-current hourly rate, agreed in advance.
4.3 Hosting and maintenance
Subscribed packages include hosting, security patches, software updates, uptime monitoring, and backups. Work outside this scope is quoted separately.
4.4 Your responsibilities
You are responsible for supplying the content (text, images, credentials, and approvals) we need to build and maintain your site in reasonable time, for the accuracy and lawfulness of content you supply, and for warranting that you own or are licensed to use it. Where your package involves your own third-party accounts (for example payment processing or analytics), those accounts, their fees, and their terms are your responsibility.
5. Fees and Billing
5.1 What your subscription covers
For monthly packages, your subscription price covers the design and build of your website and the ongoing services in your package (hosting, maintenance, support, and, depending on package, marketing, SEO, content, and practice-management tools).
5.2 Your price does not increase
The monthly price you sign up at will not increase for as long as your subscription continues without interruption. Per-practitioner seat fees are charged at the rate stated when each seat is added.
5.3 Minimum term
Monthly packages have a minimum term of three months, which covers the work of building and launching your website. After the minimum term the subscription continues month to month and may be cancelled under Section 8 with 30 days' notice.
5.4 Billing pause
If you are unable to practise due to illness or parental leave, you may ask us to pause billing. While paused, your website stays online, ongoing marketing and content work is suspended, and billing resumes when you return. The paused period does not count toward the minimum term.
5.5 Upfront payment
If you pay the one-time upfront build fee, the build is paid for immediately and running the site (hosting, updates, security, and support) is charged as a separate monthly running fee stated at purchase.
5.6 Non-refundable payments
Upfront and one-time fees are non-refundable once work has commenced, unless otherwise stated at purchase. If your website is not live within 30 days of us receiving everything we need from you under Section 4.4, and the delay is ours, you may cancel and owe nothing further.
6. Ownership of Your Website
6.1 Your content is always yours
All content you supply (your text, images, branding, and client data) remains your property at all times.
6.2 Your website is yours from day one
Your domain, your Google Workspace, your booking system, and your website files are yours from the start of your engagement. While subscribed, you may not resell or sublicense the website code as a product.
6.3 Handover
On cancellation, or at any time on your written request, we provide a full copy of your website files as-is. Migration to other hosting is not included (available as separately quoted work), and the attribution credit under Section 7 remains.
7. Attribution
Websites we build carry a small “Site by Karv Web Studio” credit in the footer. This credit may not be removed and survives ownership transfer and handover.
8. Cancellation
After the three-month minimum term, monthly subscriptions can be cancelled with 30 days' notice, with effect from the end of the current billing period. On cancellation, we will cooperate with reasonable requests to export the content you own under 6.1.
9. Confidentiality
Each party will keep confidential any non-public information received from the other in connection with the services, and use it only for delivering or receiving the services, except where disclosure is required by law.
10. Limitation of Liability
10.1 Disclaimer
The Site and services are provided “as is” and “as available” without any warranties of any kind. We do not warrant that the Site or services will be uninterrupted or error-free.
10.2 Limitation of Liability
To the fullest extent permitted by law, Karv Web Studio shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, data, or use, arising out of or in connection with your use of the Site or services. Our total aggregate liability arising out of or in connection with the services shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Karv Web Studio, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or services, content you supply, or your violation of these Terms and Conditions.
12. Governing Law and Language
12.1 Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in Drogheda.
12.2 Governing language
These Terms and Conditions are drawn up in the English language. A Portuguese translation is made available at Termos e Condições for the convenience of Portuguese-speaking clients. In the event of any conflict, inconsistency, or difference in interpretation between the English version and any translation, the English version shall prevail and be the binding text.
13. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. The version you agreed to at purchase continues to govern that purchase unless you accept a later version. Your continued use of the Site after any changes indicates your acceptance of the new terms for Site use.
Part C: Data Processing Schedule
This Part applies where, in delivering your services, we process personal data relating to your clients or prospective clients on your behalf, for example enquiries and bookings captured by your website or stored in the Karv Reception tool, and materials you upload during onboarding. For that data, you are the controller and Karv Web Studio is the processor within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Irish Data Protection Act 2018. This Part constitutes the data processing agreement required by Article 28 GDPR. It does not apply to your own account, billing, and contact data, which we process as a controller under our Privacy Policy.
14. Scope of Processing
14.1 Subject matter and duration
We process the data described below for the duration of your subscription or engagement, in order to provide the website, hosting, lead-management, and related services in your package.
14.2 Categories of data and data subjects
The data subjects are your clients and prospective clients. The personal data comprises: names, email addresses, and phone numbers; the content of enquiries and booking details submitted through your website or booking tool; lead and pipeline records (stage, notes, follow-up status); and any personal data contained in files or materials you supply to us during onboarding or thereafter. We do not require, and ask that you do not submit to us, health or therapy-session records about your clients; if such data is nonetheless contained in material you supply, this Part applies to it.
14.3 Instructions
We process this data only on your documented instructions, which are constituted by these Terms, your package configuration, and any further written instructions you give us, unless we are required to process it by EU or Irish law, in which case we will inform you of that requirement before processing unless the law prohibits it. We will inform you if, in our opinion, an instruction infringes the GDPR.
15. Sub-processors
15.1 Authorised sub-processors
You give general authorisation for the following sub-processors, which are the only third parties that store or process your clients' personal data on our behalf: Supabase (database and file storage) and Vercel (application hosting and request processing).
15.2 Changes
We will notify you before adding or replacing a sub-processor that processes your clients' data, giving you the opportunity to object on reasonable data-protection grounds. We impose data-protection obligations on each sub-processor equivalent to those in this Part and remain liable to you for their performance.
15.3 Your own tools
Third-party services under your own account (for example your Cal.com or Calendly booking account, or your payment provider) are engaged by you directly and are your processors, not our sub-processors, even where they send data into systems we operate for you.
15.4 Transfers
We store your clients' data within the EU/EEA. Where a sub-processor transfers personal data outside the EEA (for example for support or infrastructure operations), that transfer is protected by an adequacy decision or the European Commission's Standard Contractual Clauses entered into with that sub-processor.
16. Security
Taking into account the nature of the data, we implement appropriate technical and organisational measures, including: encryption of data in transit and at rest; database row-level security so that each practice's records are accessible only to that practice's authenticated users; restriction of administrative credentials to server-side use, never exposed to browsers or client sites; uploaded files held in a private storage bucket with type and size restrictions; and nightly encrypted off-site backups. Access to production data is limited to personnel who need it to deliver the services.
17. Confidentiality of Personnel
We ensure that any person we authorise to process your clients' data is bound by a contractual or statutory duty of confidentiality.
18. Assistance and Data Subject Rights
Taking into account the nature of the processing, we will assist you with appropriate technical and organisational measures in fulfilling your obligation to respond to data subjects exercising their rights under Chapter III GDPR (access, rectification, erasure, restriction, portability, objection), and in your obligations under Articles 32 to 36 GDPR (security, breach notification, impact assessments). If a data subject contacts us directly about data we process on your behalf, we will refer the request to you without undue delay rather than respond on your behalf.
19. Personal Data Breach
We will notify you without undue delay after becoming aware of a personal data breach affecting your clients' personal data, and will provide the information reasonably required for you to meet your own notification obligations under Articles 33 and 34 GDPR, supplementing it as further information becomes available.
20. Retention, Return and Erasure
20.1 During the engagement
We retain your clients' data for as long as your services are active, so that your lead history and records remain available to you.
20.2 On termination
When your engagement ends, we will on request provide an export of your clients' data in a commonly used format. Unless you request earlier erasure, the data is then retained in a deactivated state for a grace period of 90 days from the end of the engagement, during which the services can be reinstated with your records intact, after which it is permanently erased. You may instead request erasure at any point during the grace period, in which case we will erase without undue delay. We may retain data only where and for as long as EU or Irish law requires.
20.3 Backups
Erased data may persist in encrypted backups until those backups expire in the ordinary course of our rolling backup retention cycle; backups are not restored except for disaster recovery, and data erased under 20.2 is erased again if a restore occurs.
21. Audit
On written request, no more than once per year unless a personal data breach or supervisory authority requires otherwise, we will make available the information reasonably necessary to demonstrate compliance with this Part, and will allow for and contribute to audits conducted by you or an auditor you mandate, on reasonable notice, during business hours, and without access to other clients' data.
22. Contact Us
If you have any questions about these Terms and Conditions or our services, please contact us at:
Karv Web Studio
Email: hello@karvwebstudio.com
This document was last updated on 27-07-2026.